Terms of Service

1. Acceptance of Terms

By accessing and using Lumina Tutor's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website, mobile application, and educational services provided by Lumina Tutor ("we," "us," or "our").

2. Description of Service

Lumina Tutor provides an online educational platform that connects students with qualified tutors and offers AI-powered learning tools. Our services include:

• One-on-one tutoring sessions
• Group classes and workshops
• AI-powered practice exams and assessments
• Educational resources and materials
• Community forums and discussion boards
• Progress tracking and analytics

3. User Accounts and Registration

3.1 Account Creation

To access certain features of our service, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password and for maintaining the confidentiality of your account. You agree not to disclose your password to any third party and to take sole responsibility for any activities or actions under your account.

3.3 Age Requirements

You must be at least 13 years old to use our services. Users under 18 must have parental or guardian consent to use our services.

4. User Conduct and Responsibilities

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations
• Harass, abuse, or harm other users or tutors
• Share inappropriate, offensive, or harmful content
• Attempt to gain unauthorized access to our systems
• Use our services for commercial purposes without permission
• Impersonate others or provide false information
• Interfere with the proper functioning of our services

5. Payment Terms

5.1 Fees and Billing

Certain services require payment of fees. You agree to pay all applicable fees as described on our platform. Fees are charged in advance and are non-refundable except as expressly stated in our refund policy.

5.2 Subscription Services

Subscription fees are billed in advance on a recurring basis. You may cancel your subscription at any time, but cancellation will not result in a refund of fees already paid.

5.3 Refund Policy

We offer refunds in accordance with our refund policy. Refund requests must be submitted within the specified timeframe and meet our refund criteria.

6. Intellectual Property Rights

6.1 Our Content

All content, features, and functionality on our platform, including but not limited to text, graphics, logos, images, and software, are owned by Lumina Tutor and are protected by copyright, trademark, and other intellectual property laws.

6.2 User Content

You retain ownership of content you submit to our platform. By submitting content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute your content in connection with our services.

7. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information. By using our services, you agree to the collection and use of information in accordance with our Privacy Policy.

8. Disclaimers and Limitations of Liability

8.1 Service Availability

We strive to provide reliable services, but we cannot guarantee uninterrupted or error-free operation. Our services are provided "as is" without warranties of any kind.

8.2 Educational Outcomes

While we aim to provide high-quality educational services, we cannot guarantee specific learning outcomes or academic results. Success depends on various factors including student effort and engagement.

8.3 Limitation of Liability

To the maximum extent permitted by law, Lumina Tutor shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services.

9. Termination

We may terminate or suspend your account and access to our services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings.

10. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the updated Terms on our platform and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the new Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Jamaica. Any disputes arising from these Terms or your use of our services shall be resolved through binding arbitration or in the courts of Jamaica.

12. Contact Information

If you have any questions about these Terms of Service, please contact us: